Privacy Policy

Last updated: 22 October 2026

Creative Confidence C.I.C. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we may collect when you use our website, contact us or enquire about our services, why we use it, and the rights you have in relation to your information.

1. Who we are

Creative Confidence C.I.C. is a Community Interest Company registered in England and Wales.

Company number: 13627669
Registered office: 119 Parkfield Road North, Manchester, Lancashire, M40 3RG
Website: creativeconfidencecic.co.uk
Email: creativeconfidencecic@gmail.com
Telephone: 07739 370690

For the purposes of UK data protection law, Creative Confidence C.I.C. is the data controller for the personal information described in this Privacy Policy.

2. Information we may collect

We may collect personal information when you contact us, make an enquiry, book or discuss a service, or otherwise communicate with us.

This may include:

  • your name;
  • your email address;
  • your telephone number;
  • the organisation, school, care setting or business you represent;
  • details contained in an enquiry or message;
  • information required to arrange or provide workshops, training or other services;
  • correspondence between you and Creative Confidence; and
  • technical information generated when you use our website, such as browser, device and basic website usage information.

Please do not provide sensitive personal information through a general website enquiry unless it is genuinely necessary. Where information concerning health, disability, accessibility or other sensitive circumstances is necessary in order to arrange or provide a service, we will handle it with particular care and only for an appropriate purpose and lawful basis.

3. How we collect information

We may receive personal information:

  • directly from you when you contact us by email, telephone or through the website;
  • when you enquire about or arrange one of our workshops, training sessions or other services;
  • through organisations arranging services on behalf of participants;
  • through normal business correspondence; and
  • automatically through website technologies, where applicable.

Where we receive personal information about you from another organisation, we will only use it where there is a legitimate and lawful reason to do so.

4. How and why we use personal information

We may use personal information to:

  • respond to enquiries;
  • provide information about our services;
  • discuss, arrange and deliver workshops, training and activities;
  • communicate with customers, organisations and participants where appropriate;
  • administer bookings and business relationships;
  • issue invoices and maintain appropriate financial records;
  • operate, maintain and improve our website;
  • protect the security of our website and systems;
  • comply with legal and regulatory obligations; and
  • establish, exercise or defend legal rights where necessary.

Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on:

Contract – where processing is necessary to provide a service you have requested or to take steps at your request before entering into an agreement.

Legitimate interests – where it is reasonably necessary for the operation and administration of Creative Confidence, including responding to enquiries, maintaining business relationships, improving our services and protecting our website and systems, provided those interests are not overridden by your rights.

Legal obligation – where we are required to keep or disclose information in order to comply with the law.

Consent – where we specifically ask for your consent for a particular use of your information. Where we rely on consent, you may withdraw it at any time.

5. Website analytics and cookies

Our website may use cookies and similar technologies to enable website functionality, improve security, understand how the website is used and, where applicable, provide analytics.

We use WordPress and may use services including Google Site Kit and Jetpack in connection with the operation, security and analysis of the website.

Where consent is required for a cookie or similar technology, it will not be used until the appropriate consent has been obtained.

More detailed information about the cookies and technologies used on this website, together with your choices, can be found in our Cookie Policy.

6. Who we may share information with

We do not sell personal information.

Where necessary, information may be shared with trusted organisations that provide services to Creative Confidence, such as:

  • website hosting and technical support providers;
  • website, security and analytics providers;
  • email and communications providers;
  • accountants and professional advisers;
  • payment or banking providers where relevant; and
  • public authorities or regulators where disclosure is required by law.

These organisations may process information on our behalf or, in some circumstances, act as independent data controllers.

We only share personal information where it is reasonably necessary and appropriate.

7. International transfers

Some of the technology providers used in connection with our website or communications may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate lawful mechanism or safeguard is in place, such as UK adequacy regulations or approved contractual safeguards.

8. How long we keep personal information

We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and regulatory requirements.

The appropriate period will depend upon the nature of the information and our relationship with you. For example:

  • routine enquiries will normally be retained only for as long as they remain relevant;
  • information relating to an ongoing customer or organisational relationship may be retained for the duration of that relationship;
  • financial and contractual records may need to be retained for longer periods in order to comply with legal and accounting requirements; and
  • information may be retained where reasonably necessary to establish, exercise or defend legal claims.

Information that is no longer required will be deleted or securely disposed of where reasonably practicable.

9. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.

Our website uses HTTPS encryption and is hosted using professional web-hosting infrastructure. Access to website administration and

No internet-based system can be guaranteed to be completely secure, but we take reasonable precautions appropriate to the nature of the information we hold.

10. Your data protection rights

Depending on the circumstances and the lawful basis being used, you may have rights including:

  • the right to be informed about how your personal information is used;
  • the right to request access to personal information we hold about you;
  • the right to ask us to correct inaccurate or incomplete information;
  • the right to ask us to erase personal information in certain circumstances;
  • the right to ask us to restrict the way we use information in certain circumstances;
  • the right to object to certain uses of your personal information;
  • the right to data portability in certain circumstances; and
  • the right to withdraw consent at any time where consent is the basis on which we are using your information.

These rights are not absolute and may depend upon the circumstances and the lawful basis on which information is being processed.

To exercise any of these rights, please contact us using the details given above.

11. Complaints

If you have concerns about how Creative Confidence C.I.C. uses your personal information, please contact us first and we will try to resolve the matter.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Further information is available from the Information Commissioner’s Office at ico.org.uk.

12. Links to other websites

Our website may contain links to third-party websites or social media services. Creative Confidence C.I.C. is not responsible for the privacy practices of external websites. You should review the privacy information provided by those organisations when using their services.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website technologies or legal requirements.

The date at the top of this page shows when the policy was last updated.